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trainings

Elevate Customer Experience, Team Performance & Leadership.

with the power of RELATIONAL INTELLIGENCE and LUXURY EXCELLENCE.

Dr. Michaela Merk (CSP), award-winning certified Trainer, Speaker & Coach.

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Michaela Merk CSP Speaker
Michaela Merk Qualiopi

PARTNERS

train your teams to lasting performances

Discover our workshops & coachings

leadership excellence

Reach Leadership Excellence
with Relational Intelligence.

customer intelligence

Exceed Customer Experience
with Relational Intelligence.

premium
& luxury

Elevate your Brand
with Luxury Power

leadership Excellence

Leadership excellence

Elevate your teams with the Power of Relational Intelligence

This training allows executives in management positions to become successful leaders, able to unleash the potential of their teams, to inspire and federate, to make them to highly engaged brand ambassadors and consequently achieve the most ambitious company goals even in times of transformation and change.

  • Discover the secrets of successful, impactful and inspiring leadership
  • Learn to use emotional and relationship intelligence to master transformation and change
  • Learn to strengthen the bonds within your teams in most challenging times
  • Encourage your teams to transversal working and mindset
  • Learn to adapt your communication to different types of employees 
  • Elevate your ability to boost (sales) teams to higher performances 
  • Learn to reassure and encourage your employees
  • Develop a thirst to win as a team
  • Bring positive energy to your teams
  • Become more influential and charismatic
  • Turn your teams into brand ambassadors 
  • Become happier and more fulfilled as a leader and manager

Option
Realization of your behavioral and emotional intelligence profile thanks to a test in partnership with TTI Success Insight (international leader in Human Resources assessment).

The participants
People in management positions or those who will be facing leadership responsibilities in the near future including store managers.

Prerequisites
Experience in management and/or leadership.

Duration
1 to 2 days recommended.

Pricing
For a customized approach, please contact Michaela Merk for a quote.

RETAIL LEADERSHIP

Elevate your sales teams to successful brand ambassadors

This training is designed for retail managers aiming to enhance their skills in leading and engaging sales teams to become exemplary brand ambassadors, capable of delivering the highest standard of customer service.

  • Learn to manage sales teams so that they can amplify their performance
  • Train sales and store managers in integrating emotional and relational intelligence in their daily leadership
  • Elevate commercial teams to effective and motivating leaders
  • Train management teams in identifying and recruiting the right team members
  • Help retail teams identify talents in their teams and allocate responsibilities accordingly
  • Develop true leadership personalities, able to motivate and engage their teams
  • Help management teams to communicate effectively
  • Enhance the positive winning mindset of retail teams

The participants
You should have a management responsibility in sales or service, regardless of your seniority level or the size of your team. You either work for a brand, a retailer or in a service business like hospitality. The customer is central to your work.

Prerequisites
You have (future) responsibility for managing a sales team, salespeople or representatives of any size. Or you have a position related to the customer experience. 

Duration
1 to 2 days recommended.

Pricing
For a custom-made approach, please contact Michaela Merk for a quote.

POWERFUL PRESENTATIONS​

Inspire, lead and convince people with words

This training provides you with the secrets of the most impactful global speakers in order to captivate people’s attention, embark and convince your audience as an inspiring leader and influencer. These learnings will also elevate your skills in negotiating and presenting in business and everyday life.

  • Discover powerful techniques and tools in public speaking
  • Learn to emphasize your words with the right gestures
  • Learn to modulate your voice for greater impact
  • Learn to combine the spoken and non spoken language
  • Learn to adapt your speech to diverse audiences and situations
  • Discover techniques to convince a highly diverse or skeptical audience
  • Discover methods of making your presentations and conversations unforgettable
  • Discover ways of memorizing your speech
  • Learn to integrate relational intelligence in your conversation
  • Improve your ability to present your arguments in negotiations

The Participants
This course is for anyone who wants to improve their communication, presentation and pitching style, regardless of your seniority or title. You may be a manager in a company or an entrepreneur running your own business.​​

Prerequisites
This training does not require any pre-requisites.

Duration
1 to 2 days recommended.​​

Pricing
For a customized approach, please contact Michaela Merk for a quote.

customer intelligence

SELLING WITH EMOTIONAL INTELLIGENCE

Discover yourself to decode your clients and perform better​

This training has been designed in order to allow sales and service teams better to know themselves, to learn to regulate their emotions, to better adapt themselves to the diversity of clients, anticipate their desires and consequently improve their own performance. In people centric professions like sales and service, mastering Emotional Intelligence is essential to succeed selling to the most demanding and difficult clients.

  • Discover the facets of emotional intelligence
  • Understand better the complex world of emotions
  • Learn to regulate your emotions 
  • Learn to detect your clients’ needs and behaviour patterns
  • Learn to anticipate clients’ unspoken desires
  • Improve in adapting yourself to diverse client profiles
  • Learn to apply the DISC and EQ model in a selling and service context
  • Learn to decode non-verbal signals and messages
  • Discover your own quotient in emotional and behavioral intelligence

The participants
You are often in front of customers to offer them services or products.
You are in a commercial or service role with the challenge of transforming and enabling them to experience a memorable moment and create lasting customer relationships. ​​

Prerequisites
Have a first experience in sales or customer service.  

Duration
1 to 2 days recommended.

Option
We offer participants the possibility of realizing their own profile in emotional (EQ) and behavioural intelligence (DISC) and obtain a complete report including concrete recommendation. ​​

Pricing
For a customized approach, please contact Michaela Merk for a quote.

CREATING UNFORGETTABLE CUSTOMER EXPERIENCES

Develop sales excellence with Relational Intelligence

This seminar delivers the secrets of excellence in sales and service by learning how to make customer experiences memorable and lasting with the power of Relational Intelligence

  • Become more customer centric in a retail and service environment
  • Discover the facets of the customer experience and clienteling
  • Learn to integrate emotions into the customer journey
  • Learn to integrate the secrets of Relationship and Emotional Intelligence in sales and service
  • Elevate your mindset from salesperson to brand ambassador
  • Learn to identify different types of customers with the help of Behavioural Intelligence
  • Learn to decode the non-verbal language of the customer
  • Learn how to reinforce empathy and active listening
  • Turn customers into loyal and lasting brand ambassadors

The participants
You are often in front of customers to offer them services or products.
You are in a commercial or service role with the challenge of transforming and enabling them to experience a memorable moment and create lasting customer relationships. 

Prerequisites
Have a first experience in sales or customer service. 

Duration
1 to 2 days recommended.

Option
We offer participants the possibility of realizing their own profile in emotional (EQ) and behavioural intelligence (DISC) and obtain a complete report including concrete recommendation. 

Pricing
For a customized approach, please contact Michaela Merk for a quote.

PREMIUM & LUXURY

the art of selling luxury

Create desire, value and memorable customer experiences​

This seminar will allow participants to fully understand the codes and facets that make premium and luxury brands so desirable in order to elevate their own perceived brand value. You will learn how the successful luxury industry managed to develop lasting and legendary brands with strategies that can also serve your own brand.

  • Obtain a better understanding of the luxury world 
  • Get an insight into latest luxury market data
  • Discover strategies which make luxury brands so desirable
  • Learn about various types of luxury clients
  • Learn how to increase the perceived brand value
  • Learn to sell premium and luxury goods to demanding clients
  • Learn to leave memorable customer experiences through emotional selling
  • Learn to make a brand legendary, strong and sustainable over generations

Participants
This course is tailored for both employees and entrepreneurs aiming to elevate their brand or company’s perceived value, enhance desirability, and optimize performance.​​

Prerequisites
This training does not require any pre-requisite.

Duration
1 to 2 days recommended.

Pricing
For a customised approach, please contact Michaela Merk for a quote.

creating powerful brands

Innovate with the secrets of the luxury world

In this highly interactive workshop participants learn step by step how to elaborate a powerful brand concept inspired by the secrets of highly successful premium and luxury brands. We take a look at all major industry segments during this creation process, which you can then apply to your own business.

  • Learn all the steps to create a desirable brand to develop a new brand or reposition an existing one.
  • Learn to think creatively, disruptively and innovatively
  • Know how to transpose the codes and secrets of luxury to your own brand
  • Discover all the facets to make a brand desirable
  • Generate innovative and creative ideas to develop powerful products and brands
  • Build a unique and differentiating brand identity 
  • Learn how to find a powerful name, logo and slogan
  • Learn the different communication tools, best practices, possible channels.
  • Decide on the most appropriate launch and distribution strategies

The participants
This training is for both employees and entrepreneurs who wish to create or position their brand or company.

Prerequisites
To have acquired the fundamentals of marketing or to have worked in a marketing department

Duration
1 to 2 days recommended.

Pricing
For a customised approach, please contact Michaela Merk for a quote.

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