Discover our workshops & coachings
This training allows executives in management positions to become successful leaders, able to unleash the potential of their teams, to inspire and federate, to make them to highly engaged brand ambassadors and consequently achieve the most ambitious company goals even in times of transformation and change.
Option
Realization of your behavioral and emotional intelligence profile thanks to a test in partnership with TTI Success Insight (international leader in Human Resources assessment).
The participants
People in management positions or those who will be facing leadership responsibilities in the near future including store managers.
Prerequisites
Experience in management and/or leadership.
Duration
1 to 2 days recommended.
Pricing
For a customized approach, please contact Michaela Merk for a quote.
This training is designed for retail managers aiming to enhance their skills in leading and engaging sales teams to become exemplary brand ambassadors, capable of delivering the highest standard of customer service.
The participants
You should have a management responsibility in sales or service, regardless of your seniority level or the size of your team. You either work for a brand, a retailer or in a service business like hospitality. The customer is central to your work.
Prerequisites
You have (future) responsibility for managing a sales team, salespeople or representatives of any size. Or you have a position related to the customer experience.
Duration
1 to 2 days recommended.
Pricing
For a custom-made approach, please contact Michaela Merk for a quote.
This training provides you with the secrets of the most impactful global speakers in order to captivate people’s attention, embark and convince your audience as an inspiring leader and influencer. These learnings will also elevate your skills in negotiating and presenting in business and everyday life.
The Participants
This course is for anyone who wants to improve their communication, presentation and pitching style, regardless of your seniority or title. You may be a manager in a company or an entrepreneur running your own business.
Prerequisites
This training does not require any pre-requisites.
Duration
1 to 2 days recommended.
Pricing
For a customized approach, please contact Michaela Merk for a quote.
This training has been designed in order to allow sales and service teams better to know themselves, to learn to regulate their emotions, to better adapt themselves to the diversity of clients, anticipate their desires and consequently improve their own performance. In people centric professions like sales and service, mastering Emotional Intelligence is essential to succeed selling to the most demanding and difficult clients.
The participants
You are often in front of customers to offer them services or products.
You are in a commercial or service role with the challenge of transforming and enabling them to experience a memorable moment and create lasting customer relationships.
Prerequisites
Have a first experience in sales or customer service.
Duration
1 to 2 days recommended.
Option
We offer participants the possibility of realizing their own profile in emotional (EQ) and behavioural intelligence (DISC) and obtain a complete report including concrete recommendation.
Pricing
For a customized approach, please contact Michaela Merk for a quote.
This seminar delivers the secrets of excellence in sales and service by learning how to make customer experiences memorable and lasting with the power of Relational Intelligence
The participants
You are often in front of customers to offer them services or products.
You are in a commercial or service role with the challenge of transforming and enabling them to experience a memorable moment and create lasting customer relationships.
Prerequisites
Have a first experience in sales or customer service.
Duration
1 to 2 days recommended.
Option
We offer participants the possibility of realizing their own profile in emotional (EQ) and behavioural intelligence (DISC) and obtain a complete report including concrete recommendation.
Pricing
For a customized approach, please contact Michaela Merk for a quote.
This seminar will allow participants to fully understand the codes and facets that make premium and luxury brands so desirable in order to elevate their own perceived brand value. You will learn how the successful luxury industry managed to develop lasting and legendary brands with strategies that can also serve your own brand.
Participants
This course is tailored for both employees and entrepreneurs aiming to elevate their brand or company’s perceived value, enhance desirability, and optimize performance.
Prerequisites
This training does not require any pre-requisite.
Duration
1 to 2 days recommended.
Pricing
For a customised approach, please contact Michaela Merk for a quote.
In this highly interactive workshop participants learn step by step how to elaborate a powerful brand concept inspired by the secrets of highly successful premium and luxury brands. We take a look at all major industry segments during this creation process, which you can then apply to your own business.
The participants
This training is for both employees and entrepreneurs who wish to create or position their brand or company.
Prerequisites
To have acquired the fundamentals of marketing or to have worked in a marketing department
Duration
1 to 2 days recommended.
Pricing
For a customised approach, please contact Michaela Merk for a quote.
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