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MY BOOKS

To deepen your knowledge in the power of Relational Intelligence, Leadership and Luxury.

LUXURY SALES FORCE MANAGEMENT

Strategies for winning over your brand ambassadors

Luxury Sales Force Management examines the strategies that allow managers from all industry sectors in which selling is vital, including luxury, to win their sales team’s hearts and minds, enabling higher sales performance.

Managing Luxury Salespeople is the ultimate practical guide for managers who want to transform their sales force into true brand ambassadors.

Discover how salespeople develop a relationship with the brands they sell and how these relationships can be characterized and strengthened with the help of management.
Learn how to recruit your future brand ambassadors by selecting the most committed talent.
Throughout the pages, you’ll learn managers’ best strategies for winning the hearts and minds of their sales teams to improve sales performance.
This book concludes with an overview of the challenges of digital with salespeople.

Browse the checklists and apply the templates & tools detailed throughout.

Luxury sales force management emotional intelligence luxury.jpg

LE POUVOIR DE L'INTELLIGENCE RELATIONNELLE

30 règles d'or pour un leadership gagnant et des équipes performantes

Et si la clé du leadership à l’ère de l’IA résidait dans l’intelligence relationnelle ?

Vous avez parfois l’impression de manquer d’impact en réunion ou en négociation ? Vous aimeriez influencer davantage ? Les tensions et les malentendus s’accumulent dans votre équipe malgré vos efforts ? Il est temps d’activer un levier aussi puissant qu’inexploité : votre intelligence relationnelle !

Dans ce guide pratique et inspirant, Michaela Merk dévoile ses 30 règles d’or incontournables pour déployer les cinq grands pouvoirs de votre intelligence relationnelle :

  • l’empathie : affûtez votre sens de l’observation, d’écoute et d’analyse ;
  • la confiance : renforcez votre impact relationnel et votre capacité à fédérer ;
  • la passion : développez une attitude proactive et inspirante au travail ;
  • la fierté authentique : valorisez vos talents, vos réussites et votre capacité à innover ;
  • la gratitude : encouragez l’entraide, la reconnaissance et la fidélité.

Découvrez aussi comment l’intelligence artificielle peut devenir une alliée, quand elle est mise au service de relations humaines fortes et authentiques.

Book-VF-Manager-Les-Forces-de-vente-du-luxe

MANAGER LES VENDEURS DE LUXE

Stratégies pour créer des ambassadeurs de marque

Luxury Sales Force Management examines the strategies that allow managers from all industry sectors in which selling is vital, including luxury, to win their sales team’s hearts and minds, enabling higher sales performance.

Managing Luxury Salespeople is the ultimate practical guide for managers who want to transform their sales force into true brand ambassadors.

Discover how salespeople develop a relationship with the brands they sell and how these relationships can be characterized and strengthened with the help of management.
Learn how to recruit your future brand ambassadors by selecting the most committed talent.
Throughout the pages, you’ll learn managers’ best strategies for winning the hearts and minds of their sales teams to improve sales performance.
This book concludes with an overview of the challenges of digital with salespeople.

Browse the checklists and apply the templates & tools detailed throughout.

THE ELITE SPEAKER'S PLAYBOOK

Start to become memorable, with my secrets to captivate and motivate all types of audience.

how to improve communication skills playbook

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